Kraken Investigations
Private Investigation Services and Process Servers
Private Investigation Services and Process Servers
This privacy notice tells you what to expect us to do with your personal information.
PO Box 126, Norwich, NR28 8BR, GB
07760 212460
enquiries@krakeninvestigations.com
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Date of birth
Payment details (including card or bank information for transfers and direct debits)
Photographs or video recordings
Records of meetings and decisions
Information relating to compliments or complaints
We collect or use the following information to prevent, detect, investigate or prosecute crimes:
Names and contact information
Video and CCTV recordings of public areas (including indoor and outdoor spaces)
Audio recordings of public areas (including indoor and outdoor spaces)
Dashcam footage - inside vehicle - without audio
Dashcam footage - inside vehicle - with audio
Body worn video footage - without audio
Body worn video footage - with audio
We collect or use the following information for research or archiving purposes:
Names and contact details
Addresses
Personal information used for administration of research
Personal information used for the purpose of research
Records of consent, where appropriate
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Address
Payment details
Video recordings of public areas
Audio recordings of public areas
Dashcam footage - inside vehicle
Witness statements and contact details
Relevant information from previous investigations
Customer or client accounts and records
Financial transaction information
Correspondence
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information to prevent, detect, investigate or prosecute crimes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for research or archiving purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Directly from you
CCTV footage or other recordings
Legal and judicial sector organisations
Publicly available sources
Personal information will be retained only for as long as it is required to complete the delivery of services. After this time, all data will be promptly, appropriately and irretrievably destroyed unless its retention is required by law.
Organisations we need to share information with for safeguarding reasons
Professional or legal advisors
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
3 January 2025